MEMBERS HELP

Useful Points of Contact

General Questions: admin@rentadesk.co.uk
Billing Questions: billing@rentadesk.co.uk

Note for Private Office Users: nominate one point of contact from your team when requesting support so that that point of contact keeps your team up-to-date with progress.

Create a great Members Profile

Do you want to maximise your success at Rentadesk? Help us make you successful by adding as much information as possible to your members profile - this allows other members to find you, know what you do and help you. If you are invisible to other members then opportunities will be missed! 

On your profile page click on each of the tabs (Subscription, Photo, Contact, Services, About) and add as much information as possible. It's very important to have a recent headshot photo and tagline on the Photo tab as that gets printed on the office noticeboard. The contents of the tagline and Services tab are searchable from the members directory. No cat pictures please we want to see your lovely face!

How to connect to Rentadesk members

We're a friendly bunch at Rentadesk so don't be afraid to say hello! Check out our members site where you can search for member skills, book a meeting room and view our business book library.

Access to the building

You will be securely emailed your access codes the day before your start date (as long as you have set up your direct debit and created your members profile). Please keep your building pin safe it uniquely identifies you as present in the building. If the pin has been compromised you must tell us immediately so that we can supply you with a new one and deactivate the old one. Do not share your PIN with anyone else.

Each building has a set of key holders (these are people who come in early, or leave late). If you need a key, then after your first week at Rentadesk you can request one via the Keyholder Agreement Form.

Access to your office

If you have office membership, note that your office has a pin entry security system. The office pin is unique to each office and must not be disclosed to anyone not resident in that office. When you are the last to leave your office (for lunch or at the end of the day for example) for security reasons please ensure windows are closed and the office door is locked. If you are the last to leave at night please turn off all lights and lower/close the blinds.

Your Security

If you see someone acting suspiciously please do not hesitate to contact us on admin@rentadesk.co.uk.

Bicycle Parking

Bicycles can be parked in the garden at Bloomsbury House or Golden House for free. 'Santander Bikes' also have several parking spaces nearby.

Connecting to the Internet

Wireless access points are named and located as follows:-

BLOOMSBURY HOUSE (26 BLOOMSBURY STREET)

RENTADESK-26-0 (located on lower ground floor)
RENTADESK-26-1 (located on ground floor)

GOLDEN HOUSE (30 BLOOMSBURY STREET)

RENTADESK-30-0 (located on lower ground floor)
RENTADESK-30-1 (located on ground floor)

ARTIST HOUSE (35 LITTLE RUSSELL STREET)

RENTADESK-35-1 (located on lower floor)
RENTADESK-35-2  (located on upper floor)

RENTADESK-35-2-LOWER  (located on lower floor)
RENTADESK-35-1-UPPER (located on upper floor)

Please connect to the access point closest to you, which should give the strongest signal. The password can be obtained by asking any other member or looking at the noticeboard in the kitchen or communal area. 

To maintain security the passwords will be changed from time to time, when we do this you will be notified a few days in advance via email and the communal noticeboard, so please be sure to read the noticeboard within the kitchen or communal area as otherwise you will not be able to connect to the internet when the password is changed.

Telephone

Vonage VoIP

We recommend the Vonage telephone service which does not require a computer and uses standard DECT cordless phones. Costs around £8/mo for the UK subscription, they also have international subscriptions. Vonage supply a box that connects to our internet connection for a one-off charge of around £20 (sometimes free if they are running a promotion). We can install your Vonage box for free. Please contact us first for recommended handsets and how to go about signing up for Vonage. 

Printing

Read the Rentadesk printer guide for further information.

Mailing Address

If you have a mailing-only service then we will email you when mail arrives, otherwise we expect you to check your mail whenever you use your desk space. Please ensure you include your floor number in your address as otherwise the postman will not know what floor to buzz and you will become rather unpopular with your coworkers! 

Cleaning

Please keep your work area as tidy as possible to help keep cleaning costs, and subsequently your membership cost to a minimum. Do not store any items under your desk. Put food and drink waste into the kitchen bin. The cleaner visits Monday to Saturday in the morning between 6am and 10am (depending which building you are in) - her name is Iveta, she's from Latvia and she's quite possibly the best cleaner in the world :) - be nice to her as she keeps everything smelling of roses.

Desk Usage, One person - one desk

Desks are for use by the registered person only; if you wish to timeshare your desk (share with your colleague, but not at the same time) there is an extra charge. Please contact us if you wish to share your desk.

Hot Desk Etiquette

If you're only popping out for lunch it's ok to leave your stuff on the desk. Please clear the desk when you leave for the day. If you have used a communal monitor, place it back to the area where it was stored.

Noise

Please do not play amplified music at any time. Earphones are acceptable as long as they do not disturb your colleagues and are not audible to others. Use common sense, talk to people, be human.

Power

Please turn off your equipment before leaving at the end of the day. If you are the last to leave the office please turn off the lights. If the cleaners see equipment turned on, they will turn it off. If you need a machine to stay on overnight please inform us as electricity bills are a growing part of our costs.

Visitors

Your desk area is not suited for receiving clients or having meetings as it disturbs your colleagues with which you are sharing the space. It is best to do this by booking the breakout or private meeting areas on the members website, or in one of the many local cafés. You should meet visitors at the office door when they arrive, and escort them at all times while they are onsite. You are personally responsible for their supervision, and if any security breaches occur you are responsible for any theft or loss. Don't let them wander!

When providing visitors directions on how to get to your office, you may find these instructions useful:-

Artist House

Artist House, 1st Floor 35 Little Russell Street, London WC1A 2HH. We're the blue door between the green gates of the Pilates Centre on the left, and the red door of the Cartoon Museum on the right. Press the 1st floor intercom and when you hear the buzzer, push open the blue door, walk up the stairs, and through the office door on your left (no need to knock on the office door).

BLOOMSBURY HOUSE

Bloomsbury House, Ground Floor, 26 Bloomsbury Street, WC1B 3QJ. Press the [Ground Floor | Lower Ground Floor] intercom and when you hear the buzzer walk in. We're the [1st | 2nd] office on the [left | right].

GOLDEN HOUSE

Golden House, Ground Floor, 30 Bloomsbury Street, WC1B 3QJ. Press the [Ground Floor | Lower Ground Floor] intercom and when you hear the buzzer walk in. We're the [1st | 2nd] office on the [left | right].

Fire Alarm Tests

WEEKLY

The all-floor alarm test occurs every week (alarm rings once). No need to leave your desks.

SUB-ANNUALLY

A full fire evacuation test occurs every 6 months. The fire exit is via the front door and meeting point is on the opposite side of the street to the building.

WCs

When paying a visit to the throne rooms please make sure that everything is clean and fresh when you have finished. Please do not flush the paper hand towels down the toilets as they will block the toilet and flood the kitchen. Place them in the white bins provided. The bins within the toilet area itself are meant for general non-food waste.

Smoking

Strictly no smoking is allowed in the building, gardens or within 15 feet of the building. Do not litter the outside of the building with cigarette ends. The council fines £100 for littering and the CCTV is situated just outside our building. If you do smoke outside, do not smoke anywhere near the open windows of the office, do not leave the front door on the latch as this carries the smell into the building and also poses a security risk.

Kitchen

When storing your own stuff in the allocated kitchen cabinets or fridge be sure to write your initials on it using the supplied red marker. Anything that doesn't have initials on it is communal and can be used by anybody.

We have supply deliveries each week for coffee, tea, milk, biscuits etc. If anything runs out before that please let us know and we'll get it straight away.

Please do not leave dirty items in the sink. Return all dishes to the kitchen before you leave for the day and in the case of lunch, immediately after you have eaten your lunch, do not leave on your desk overnight. All food waste should be placed in the kitchen bin.

Keep the kitchen spotless for the benefit of fellow members and their guests.

Waste

Large boxes should be flat-packed and placed adjacent to kitchen bin at the end of the day with the word ‘RUBBISH’ written in large red letters using a thick pen marker. The red pen marker is located in the kitchen.

Changing Subscription

You can change subscription here. Please note when you change membership current prices are applied so check pricing first.

 

Thanks again for choosing Rentadesk! 
The Rentadesk Team
@rentadesker